Learnings – idiosyncrasies and bugs

Background:

Rightnow Media can be accessed view the web at https://www.rightnow.org/Account/Login

Or

Via the Rightnow media app on a smart phone or tablet.

Learning 1: Not all features can be accessed via the current smart phone or tablet app. For example, customizable training does not load on the app search. A message may appear like. “We are working to improve these features on mobile apps, please, access this feature via your web browser.”

From your web browser on your mobile device login using the web address https://www.rightnow.org/Account/Login you will able to access all features of Rightnow Media.

Learning 2: If you have your laptop or PC zoom set too high and you attempt to look at Contacts or My Elements or My Training or View Responses a message will occur like, “This page is not optimized for mobile devices”. A bit confusing as you are using a laptop or a PC. This issue is you need to lower your zoom setting and reload the page.